Product Knowledge

Why is product knowledge important in retail?

• It builds customer trust

• It increases employee confidence

• It improves customer experience

• All of the above

How does product knowledge enhance sales?

• By confusing customers with too many options

• By focusing only on high-priced items

• By limiting customer choices

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  By helping employees recommend complementary products

  
  

What is one of Zudio’s unique selling points (USPs)?

• High-end luxury items

• Affordable pricing with trendy designs

• Limited product range

• Custom-made clothing

How should you respond if a customer complains about a product?

• Ignore the complaint

• Apologize sincerely and provide solutions

• Tell the customer they are wrong

• Avoid addressing the issue

If a customer is unsure about a product’s care instructions, what should you do?

• Ask them to guess

• Provide detailed washing or maintenance tips

• Ignore the question

• Suggest buying something else

• Which of the following is an example of upselling?
  

• • Suggesting a kurta with matching dupattas and jewelry

• • Recommending only the product the customer asks for

• • Offering a discount on the current purchase

• • Apologizing for a stock-out

What is the first step in handling customer queries effectively?

• Start suggesting products immediately

• Offer discounts without being asked

• Listen actively to understand their needs

• Recommend the most expensive item

What should employees do to improve their customer service skills?

• Limit knowledge to top-selling items

• Avoid customer feedback

• Stick to their routine

• Attend training, listen to feedback, and observe interactions

What’s the best approach when a customer asks about durability?

• Offer care instructions and highlight quality features

• Ignore the question

• Direct them to a competitor

• Provide a vague response

If a customer asks for an item out of stock, what should you do?

• Ask them to come back later

• Say it’s never available again

• Ask them to come back later

• Offer a similar product or suggest a different style