Dynamics 365 Customer Voice and Collaboration

What is Microsoft Customer Voice primarily used for?

• Creating customer databases

• Sending marketing emails

• Gathering and analyzing customer feedback

• Managing social media accounts

Which of the following is a key feature of Microsoft Customer Voice?

• Built-in survey templates

• Real-time feedback analytics

• Integration with Dynamics 365

• All of the above

To create a survey in Microsoft Customer Voice, what is the first step?

• Choose a template

• Analyze survey responses

• Share the survey link

• Export data to Excel

Which tool can you use to visualize survey data from Microsoft Customer Voice?

• Microsoft Word

• PowerPoint

• Power BI

• OneNote

True or False: Microsoft Customer Voice allows automatic notifications for new survey responses.

• True

• False

How can Microsoft Customer Voice be integrated with Dynamics 365?

• By manually importing data

• Using built-in connectors for real-time updates

• Through third-party applications

• It cannot be integrated

What is the primary advantage of using Customer Voice for businesses?

• It replaces the need for customer service representatives

• It helps businesses understand customer needs and improve services

• It eliminates the need for customer interactions

• It automates all marketing activities

A survey can have 200 questions

• True

• False

A Likert Rating is calculated by taking the number of likers of a statement and subtracting the unlikers

• true

• false

The Net Promoter Score is calculated by taking the % of promoters and subtracting the % of detractors

• True

• False