Guest Control and Upselling - Part 2

What is the guest code for Silk Path Hàng Bông guests?

• HB
• IN
• CO
• AO

How should contracted guests' rates be handled?

• Share openly with guests
• Keep them confidential
• Send details to the FO team
• Contact Sales Coordinator or Account Manager

What should staff check when receiving an inquiry for pre-booked events?

• Event timings only
• Guest dietary preferences
• Event-specific menu
• All relevant details

How can staff handle walk-in guests effectively?

• Redirect them to another venue
• Offer a standard greeting
• Provide irrelevant details
• Provide a brief introduction about the rooftop

What is the benefit of blocking seats temporarily?

• To increase guest inquiries
• To avoid double bookings
• To confirm last-minute bookings
• To finalize guest preferences

How should staff confirm reservations for agreed offers?

• By applying the public promotion
• Verify guest information upon arrival
• Offer a random discount
• Ensure they present required details

What is the main goal of real-time seating updates?

• To confirm event schedules
• To manage guest flow efficiently
• To update promotional offers
• To optimize seating arrangements

What should be included in the Booking Control Excel File?

• Daily stock updates
• Reservation time and table
• Weekly booking trends
• Guest names, dates, and preferences

Why is it important to inform Security about guest arrivals?

• For record-keeping purposes
• To ensure a smooth welcome
• To enhance guest experience
• To coordinate guest entry smoothly

What is a key focus for handling overcapacity situations?

• Canceling reservations
• Providing discounts to all guests
• Upselling signature dishes
• Offering alternative seating options