Session 16 Review

What is the main goal of meetings focused on problems?

• To identify and develop solutions for specific issues.

• To discuss personal achievements and milestones.

• To socialize and build team camaraderie.

• To schedule regular updates on team performance.

How should a facilitator introduce a pressing problem?

• Introduce the problem in a vague manner and avoid asking questions.

• Focus solely on statistics related to the problem without engaging participants.

• Present the problem without context and ask for solutions immediately.

• Introduce the problem clearly, provide context, and engage participants with open-ended questions.

What phrase can be used to start a discussion on a problem?

• What do you think about this topic?

• Can we change the subject?

• I don't see any issues here.

• I've noticed a challenge regarding...

What question can help identify the underlying causes of a problem?

• How can we avoid this issue in the future?

• What is the solution to this problem?

• What are the symptoms of this problem?

• What are the root causes of this problem?

What is a polite way to stop interruptions during a meeting?

• Ignore the interruption and continue speaking.

• Politely acknowledge the interruption and suggest allowing each person to finish speaking.

• Raise your voice to drown out the interruption.

• Ask the interrupter to leave the meeting.

What phrase can be used to refocus the discussion on the problem?

• Let's discuss something else entirely.

• What do you think about this new idea?

• Can we move on to the next topic?

• Let's return to the main issue at hand.

严峻的问题
(a)   issue

怎样可以在降价的情况下不伤害质量？

我觉得我们现在在正确的方向。(hint: track)

我们没有在说同一件事。（hint：page）