CGKAS - Building Ownership

What is Ownership? | Apa itu Kepemilikan?

• responsible for work and results | bertanggung jawab atas pekerjaan dan hasil

• feeling in control and influence over work | merasa memegang kendali dan mempengaruhi pekerjaan

• motivated to achieve success | Termotivasi untuk mencapai kesuksesan

• having a lot of money | memiliki banyak uang

• having so many things | memiliki begitu banyak hal

Answer explanation

ownership:
responsible for work and results,

feeling in control and influence over work,

motivated to achieve success.

kepemilikan:

bertanggung jawab atas pekerjaan dan hasil,

• merasa memiliki kendali dan pengaruh atas pekerjaan,

• termotivasi untuk mencapai kesuksesan.

Which Hyatt's portfolio does Alila belong to? | Alila termasuk dalam portofolio Hyatt yang mana?

• Essentials

• Classics

• Inclusive

• Lifestyle

• Luxury

Answer explanation

What are the brands in the Luxury Portfolio?

• Park Hyatt

• Alila

• Miraval

• Impression

• The Unbound Collection

Answer explanation

In a world of Hyatt, what are the five brands portfolio of Hyatt?

• Luxury

• Lifestyle

• Inclusive

• Classics

• Essentials

Answer explanation

Hyatt's​ (a)   portfolio represents the pinnacle of​ (b)   , designed to deliver highly​ (c)   and ​ (d)   experience.

• Luxury
• sophistication
• personalized
• immersive
• professional
• awesome
• amazing
• Classics
• Inclusive

Answer explanation

English:
Hyatt’s Luxury portfolio represents the pinnacle of sophistication, designed to deliver highly personalized and immersive experiences.

Bahasa Indonesia:
Portofolio Luxury Hyatt mewakili puncak kecanggihan, yang dirancang untuk menghadirkan pengalaman yang sangat personal dan imersif**.

**Imersif adalah keadaan atau pengalaman dimana seseorang benar-benar terbenam dalam suatu lingkungan atau situasi tertentu baik itu secara fisik, mental, atau bahkan emosional

Organize these sentence into the right values

Groups:

(a) EMPATHY

,

(b) INTEGRITY

,

(c) RESPECT

• Honor your commitments

• Treat others with appreciation

• Tell & accept the truth

• Respond with compassion

• Be open and honest

• Walk in the shoes of others

• Truly Listen

• Take ownership and act with pride

• Collaborate and work as a team

Organize these sentence into the right values

Groups:

(a) INCLUSION

,

(b) EXPERIMENTATION

,

(c) WELLBEING

• Seek to understand

• Make things happen

• Experiment & generate new ideas

• Build connections within your community

• Be curious and continuously learn

• Encourage diverse viewpoints

• Support each other to thrive

• Use fun as fuel

• Prioritize self care

A room attendant finds a wallet left in one of the guest rooms. Inside it is a large amount of cash. Which one is the attitude that shows good ownership? | Seorang room attendant menemukan dompet tertinggal di salah satu kamar tamu. Di dalamnya terdapat uang tunai dalam jumlah besar. Sikap yang menunjukkan ownership yang baik adalah:

• not reporting the discovery of the wallet and leaving it in the room | tidak melaporkan penemuan dompet tersebut dan membiarkannya di kamar

• taking the cash inside, then handing the empty wallet to the superior | Mengambil uang tunai di dalamnya, kemudian menyerahkan dompet kosong kepada atasan

• keeping the wallet, hoping that the owner will return and give a reward | Menyimpan dompet tersebut, berharap pemiliknya akan kembali dan memberikan imbalan

• handing the wallet to his superior | menyerahkan dompet tersebut kepada atasannya

• put into garbage | masukkan ke dalam tempat sampah

Answer explanation

Handing over the wallet to your boss is the most appropriate action. It shows honesty and responsibility, which are important elements of ownership.

Menyerahkan dompet kepada atasan adalah tindakan yang paling tepat. Ini menunjukkan kejujuran dan tanggung jawab, yang merupakan elemen penting dari ownership.

A bellboy sees a guest having difficulty carrying a lot of luggage. What actions show ownership in this situation? | Seorang bellboy melihat tamu kesulitan membawa banyak barang bawaan. Tindakan apa saja yang menunjukkan ownership dalam situasi ini?

• Waiting for the guest to ask him for help | Menunggu tamu tersebut memintanya untuk membantu

• Providing information about hotel facilities that can help the guest, such as a trolley | Memberikan informasi tentang fasilitas hotel yang dapat membantu tamu, seperti trolley

• Ignoring the guest and continuing with his work | Mengabaikan tamu tersebut dan melanjutkan pekerjaannya

• Offering help to carry the guest's luggage | Menawarkan bantuan untuk membawakan barang bawaan tamu tersebut

Answer explanation

Offering direct assistance and providing relevant information shows initiative and concern for the guest's needs, which is a reflection of good ownership

Menawarkan bantuan secara langsung dan memberikan informasi yang relevan menunjukkan inisiatif dan kepedulian terhadap kebutuhan tamu, yang merupakan cerminan ownership yang baik

A receptionist receives a complaint from a guest about damaged room facilities. What should he do as a form of ownership? | Seorang resepsionis menerima komplain dari tamu mengenai fasilitas kamar yang rusak. Apa yang seharusnya dia lakukan sebagai bentuk ownership?

• Advise the guest to move to another hotel | Menyarankan tamu untuk pindah ke hotel lain

• 
  Ignore the guest's complaint and hope the guest will forget | Mengabaikan komplain tamu dan berharap tamu tersebut lupa

• Apologize to the guest and immediately process the repair or replacement of the room | Meminta maaf kepada tamu dan segera memproses perbaikan atau penggantian kamar

• Blaming the housekeeping staff for the damage | Menyalahkan petugas housekeeping atas kerusakan tersebut

Answer explanation

Apologizing and promptly processing room repairs/replacements demonstrates responsibility and problem-solving skills, which are part of ownership

Meminta maaf dan segera memproses perbaikan/penggantian kamar menunjukkan tanggung jawab dan kemampuan dalam menyelesaikan masalah, yang merupakan bagian dari ownership