PC1.1 Vocab

________is the process of using words, sounds, signs, or actions to exchange information or express thoughts. Communication skills affect your basic ability to understand others, establish positive relationships, and perform in most situations.

• Communication

• Rhetoric

________incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.

• Professional Communication

• Feedback

• Public Communication

__________is the study of writing or speaking as a way of communicating information or persuading an individual.

• Rhetoric

• Sender

The ________ is a series of actions on the part of the sender and the receiver of a message and the path the message follows.

• Communication Process

• Encoding

_____is the advantage an individual or an organization has due to its good reputation; it cannot be bought.

• Goodwill

• Receiver

_____ is anything that interferes with the communication process between the sender and the receiver.

• Noise

• Feedback

The person who has a message to communicate is called the____.

• Sender

• Receiver

_____ is the process of turning the idea for a message into symbols that can be communicated.

• Encoding

• Feedback

The _____, determined by properly encoding the message, is how the message is transmitted.

• Channel

• Decoding

The ______ is the person who reads, hears, or sees the message.

• Receiver

• Sender