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Cancel & Reschedule - Errors and Operational Needs Quiz

Authored by Matthew Chou

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Professional Development

Cancel & Reschedule - Errors and Operational Needs Quiz
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

When does the work begin according to the document?

When the patient arrives for their appointment.

When the patient's appointment is cancelled due to a scheduling error or clinic operations.

When the patient completes their treatment.

When the patient reschedules their appointment.

2.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What is the first step in the 1st attempt for MyChart and Non-MyChart active patients?

Send an email to the patient.

Outreach to the patient via a phone call.

Send a letter to the patient.

Visit the patient in person.

3.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should be done if the phone call is unsuccessful during the 1st attempt?

Send a text message.

Leave a voicemail using the Scripting for Outbound Calls Standard Work.

Send a letter.

Visit the patient in person.

4.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should not be done during the 1st and 2nd attempts?

Sign the Telephone Encounter.

Leave a voicemail.

Send an email.

Call the patient.

5.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

How many business days should be deferred after the 2nd attempt?

3 business days.

4 business days.

5 business days.

6 business days.

6.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should be done in the final attempt?

Call the patient again.

Send the "Referral Status Update" letter to the referring clinician.

Sign the Telephone Encounter.

Leave another voicemail.

7.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

What should be tagged in the final attempt?

"Attempt Failed"

"Outreach Attempts Complete"

"Patient Unreachable"

"Reschedule Needed"

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