Active Listening Quiz

What is the first step in active listening?

• Show You're Listening

• Pay Attention

• Ask Clarifying Questions

• Respond Thoughtfully

Which of the following is a way to show you're listening?

• Cross your arms

• Plan your response while the speaker is talking

• Look away from the speaker

• Use facial expressions that match the speaker’s tone

What should you do if you don’t understand what the speaker is saying?

• Ignore it and move on

• Ask clarifying questions

• Interrupt the speaker

• Assume you understood correctly

Which of the following is a barrier to active listening?

• Nodding in agreement

• Multitasking

• Paraphrasing

• Asking open-ended questions

What is a good practice to confirm understanding of what the speaker said?

• Repeat back what the speaker said in your own words

• Interrupt the speaker to show you are engaged

• Finish the speaker’s sentences

• Avoid eye contact

To signal that you are paying attention, it is a good idea to lean forward, make eye contact, and nod your head.

• True

• False

When you encounter a misunderstanding in a conversation, you should:

• Ignore it to avoid further confusion

• Ask questions to clarify the misunderstanding

• Assume you know what the other person meant

• Quickly change the topic

What is the primary goal of active listening?

• To prepare your response while the other person is talking

• To fully concentrate, understand, respond, and remember what is being said

• To find flaws in the speaker's argument as quickly as possible

• To dominate the conversation

Which of the following is a key component of active listening?

• Interrupting the speaker to ask questions

• Maintaining eye contact and nodding

• Thinking about your response while the speaker is talking

• Checking your phone for messages

Explain how active listening can improve team communication. Provide an example.

• Active listening allows team members to multitask effectively.

• Active listening helps team members understand each other’s perspectives, leading to better collaboration. For example, during a team meeting, one member summarizes what another has said to ensure understanding.

• Active listening reduces the need for team meetings.

• Active listening encourages team members to speak more often.