Pre-Test

Which of the following is a key feature of a memo?

• Personal tone and informal language.
  
  

• Detailed formatting and decorative design.

• Conciseness and a focus on internal communication.

• Used only for marketing purposes.

What is the correct order of elements in a formal business letter?

• Salutation, Date, Body, Letter Head, Closing, Inside Address, Enclosure.

• Letter Head, Date, Inside Address, Salutation, Body, Closing, Signature, Enclosure.

• Enclosure, Letter Head, Date, Inside Address, Body, Closing, Signature, Salutation.

• Letter Head, Date, Inside Address, Enclosure, Salutation, Body, Closing, Signature.

What is the primary goal of an information letter?

• To convey complaints to the management.
  

• To provide accurate and clear details about an event, product, or policy.

• To solicit feedback from the recipient.

• To confirm the recipient's participation in an event.

Which information is essential in a room reservation letter?

• Check-in and check-out dates, room type, and guest details.
  

• Customer's hobbies and interests.

• Payment history and frequent flyer number.

• A detailed complaint about previous visits.

When writing a letter to change a reservation, what is most important?

• Providing a new reservation number.
  

• Offering an apology for the inconvenience.

• Clearly stating the original reservation details and the requested changes.

• Mentioning why the hotel should prioritize the request.

What should you include when canceling a reservation?

• A demand for a refund and proof of payment.

• Apologies for the cancellation and a new booking request.

• The reservation details and a clear cancellation statement.

• A complaint about poor service during the previous stay.

What is the main reason for sending a no-show penalty letter?

• To remind guests to check in on time.

• To inform guests about charges incurred due to a missed reservation.

• To advertise promotional offers to the guests.

• To apologize for not accommodating the guest.

What is typically included in a pre-arrival welcome email?

• A list of available rooms for the guest.
  

• Personalized greetings, reservation confirmation, and check-in instructions.

• Information about local transportation options only.

• A request for immediate feedback on service quality.

Which statement is true about an event booking confirmation?

• It provides a detailed itinerary for the event.
  

• It confirms the event details, date, and payment status.

• It includes only the pricing information.

• It acts as a receipt for all purchases made during the event.

What is the purpose of a payment receipt?

• To track customer complaints.
  
  

• To serve as proof of payment for a transaction.

• To confirm a new booking request.

• To promote additional services to the customer.