Effective Communication Skills

What is the key to speaking confidently?

• Using complicated words

• Speaking loudly without pausing

• Knowing your topic & speaking with clarity

• Avoiding eye contact

What should you avoid when trying to speak clearly?

• Using filler words like "um" and "uh"

• Speaking at a steady pace

• Taking pauses when necessary

• Articulating your words

Why is it important to tailor your communication style to your audience?

• It helps them feel included & understood

• It saves time

• It eliminates the need to listen

• It makes your appear more formal

Which of the following best describes the importance of nonverbal communication?

• It is less important than verbal communication

• It conveys emotions & intentions that words alone cannot express

• It only matters during formal presentations

• It distracts from the spoken message

Which of the following is NOT a nonverbal communication technique?

• Tone of voice

• Gestures

• Facial expressions

• Writing an email

How can nonverbal cues enhance your message？

• By contradicting your words

• By supporting & reinforcing what you're saying

• By distracting audience

• By keeping the conversation one-sided

What is the first step in active listening?

• Responding immediately

• Avoiding eye contact

• Giving your full attention to the speaker

• Thinking about what to say next

Which behavior shows active listening?

• Interrupting with your opinion

• Nodding & providing verbal feedback like "I see“

• Looking at your watch frequently

• Changing the subject quickly

Why is paraphrasing an important active listening skill?

• It shows you disagree with the speaker

• It ensures understanding & confirms the message

• It speeds up the conversation

• It allows you to prepare your response

What is the purpose of asking open-ended questions during a conversation?

• To encourage detailed responses and deeper engagement

• To get a quick "yes" or "no" answer

• To avoid further discussion

• To confuse the speaker