Quiz 14/01

What is a fault claim?

• The insured driver was at fault in the accident

• The third party crashes into the insured

• The insured driver has an accident but does not advise his insurance

What length of time do we ask for motor offence history?

• full motor offence history

• last 3 years

• last 5 years

• last 10 years

what length of time do we ask for claims history?

• 1 year

• 3 years

• 5 years

• full driving history

what type of licence would the customer have if they just came from Brazil?

• NON EXCHANGEABLE FOREIGN LICENCE

• NON EEC FULL

• EEC FULL

• U.K. Full Manual

What is the pitch script called on Merlyn?

• Pitch script

• Add car script

• Consol

• Vehicle upsell

Where can you update postal address for a customer on guidewire?

• Personal motor - drivers and usage

• Locations tab

• personal motor - vehicle details

• Negotiations

After accepting through a change, what do you need to advise the customer?

• excess

• plant the seed

• data protection

• Documents

What is the calling in admin fee?

• £21

• £23

• £13

• £24

When confirming excess, what else do you need to advise the customer?

• final premium

• Exclusions & conditions

• Vehicle value

• How many cars they have in the immediate family and household

What do you need to do with the policy number when starting a call?

• tell your manager

• write it down on paper

• Put it in policy compare

• pitch