ITSM. Next Onboarding

In your own words, What is the difference between an Incident and Request?

In the workspace tab, What is the option we must select to start filling our tickets?

• Asset Workspace

• BMW CC Agent Workspace

• BMW ITSD Agent Workspace

• CMDB Workspace

What is the watch list option used for?

A ticket can be re-opened if it is still in Resolved or within how many days of grade period?

• 1

• 5

• 3

• 7

Why do we leave a ticket in "On hold" ?

What priority is never used by Service Desk?

• 1- Critial

• 2- High

• 4- Low

• 5- Planning

Once you're ticket is created you must close what tab?

• Incident

• Request

• Chat

• Interaction