W15 Unit 229 general questions PART 2

What physical checks would you make when unpacking equipment?

• Check for missing parts, inspect for physical damage, verify serial numbers

• Turn on the equipment, install software, connect to the internet

• Clean the equipment, update the firmware, test the battery

• Check the warranty, read the manual, call customer support

List five common problems that could arise from incorrect packaging and handling.

• Scratches, dents, missing parts, electrical faults, software errors

• Overheating, software crashes, slow performance, virus infection, outdated drivers

• Scratches, dents, broken components, missing parts, electrical faults

• Software errors, slow internet, low battery, outdated software, overheating

What physical faults may occur when installing and configuring hardware?

• Software errors, slow internet, low battery

• Loose connections, incorrect installation, overheating

• Virus infection, outdated software, slow performance

• Low battery, outdated drivers, software crashes

What is the difference between the terms ‘benchmark’ and ‘actual performance’? (use a CPU)

• Benchmark is theoretical speed; actual performance is real-world speed

• Benchmark is the price; actual performance is the quality

• Benchmark is the size; actual performance is the weight

• Benchmark is the color; actual performance is the design

Explain what common checks you should be made to see if IT hardware/equipment is compatible.

• Check the color, size, and brand

• Check the power requirements, connection ports, and software compatibility

• Check the warranty, price, and customer reviews

• Check the weight, design, and packaging

List at least 3 different items of a computer that need to be received in antistatic bags.

• CPU, RAM, motherboard

• Monitor, keyboard, mouse

• Printer, scanner, speakers

• Power cable, USB drive, HDMI cable

List as many reasons as you can think of why it is important to report and record any damage/problems.

• To ensure warranty claims, prevent future issues, maintain records

• To increase the price, change the color, improve the design

• To reduce the weight, enhance the speed, improve the battery life

• To change the brand, update the software, improve the internet speed

What are some key considerations when selecting a location for setting up new IT equipment?

• Proximity to a window, color of the walls, type of flooring

• Ventilation, power supply availability, network connectivity

• Size of the room, number of chairs, type of lighting

• Distance from the entrance, type of furniture, wall decorations

Identify the steps you should take to safely dispose of old IT equipment.

• Store it in a closet, donate to a museum, use it as decoration

• Check for data removal, follow e-waste regulations, use certified recyclers

• Throw it in the trash, sell it online, give it to a friend

• Burn it, bury it, dismantle it for parts

What are the benefits of conducting regular maintenance checks on IT equipment?

• Improves aesthetics, changes color, increases weight

• Enhances performance, extends lifespan, prevents unexpected failures

• Reduces noise, changes design, increases size

• Increases power consumption, slows down performance, reduces lifespan