Reception Enquiries Quiz

What are the different ways to deal with enquiries in a reception area?

• In person, By telephone, Electronically

• By mail, By fax, In person

• Electronically, By mail, By fax

• By telephone, By mail, By fax

What should you establish first when dealing with an inquiry?

• The nature of the enquiry

• The client's background

• The client's financial status

• The client's previous visits

What should you do after checking the client's appointment?

• Offer the client a drink

• Inform the therapist/stylist of the client's arrival

• Ask the client to take a seat

• Mark off in the appointment system

What should you do if the client needs assistance with their belongings?

• Help them with their coat

• Offer them a drink

• Ask them to wait outside

• Ignore their request

What is the most popular way for a client to book an appointment or make an enquiry at a salon?

• Email

• In-person visit

• Social media

• Telephone/booking system

How should your voice sound when answering the telephone?

• Monotone and serious

• Clear, cheerful, and varied

• Loud and aggressive

• Soft and whispery

What is a suggested greeting when answering the phone according to salon policy?

• Hello, who is this?

• Hi, what do you want?

• Good morning/Good afternoon, (Salon name), (Your name) speaking, How may I help you?

• Yes, go ahead

What should you do if you are unable to answer the phone immediately?

• Let it ring indefinitely

• Apologise for the delay when you answer

• Ignore the call

• Ask someone else to answer

What is the benefit of having varied tones when speaking on the phone?

• It confuses the caller

• It makes the conversation more engaging

• It shortens the call

• It is unnecessary

What is important to do when making an appointment over the phone?

• Ignore the details

• Repeat the details back to the client

• Write down the details without confirmation

• Ask the client to call back later