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Reception Enquiries Quiz

Authored by Jade Clayton

Other

12th Grade

Used 3+ times

Reception Enquiries Quiz
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14 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the different ways to deal with enquiries in a reception area?

In person, By telephone, Electronically

By mail, By fax, In person

Electronically, By mail, By fax

By telephone, By mail, By fax

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you establish first when dealing with an inquiry?

The nature of the enquiry

The client's background

The client's financial status

The client's previous visits

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do after checking the client's appointment?

Offer the client a drink

Inform the therapist/stylist of the client's arrival

Ask the client to take a seat

Mark off in the appointment system

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if the client needs assistance with their belongings?

Help them with their coat

Offer them a drink

Ask them to wait outside

Ignore their request

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most popular way for a client to book an appointment or make an enquiry at a salon?

Email

In-person visit

Social media

Telephone/booking system

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should your voice sound when answering the telephone?

Monotone and serious

Clear, cheerful, and varied

Loud and aggressive

Soft and whispery

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a suggested greeting when answering the phone according to salon policy?

Hello, who is this?

Hi, what do you want?

Good morning/Good afternoon, (Salon name), (Your name) speaking, How may I help you?

Yes, go ahead

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