Troubleshooting Storage

You are about to replace your hard drive. You need something to prevent damage to your computer through static electricity buildup.

What is it called?

• A power inverter

• An anti-static wristband

• A multimeter

• A microfiber cleaning cloth.

If your hard drive is failing, what is the 4TH step you can take to try to preserve your data?

• Listen for strange sounds that your hard drive is making.

• Call a licensed technician to preform repairs.

• Check the internal connections and cables.

• Turn off your computer and keep it off.

If your hard drive is failing, what is the 3RD step you can take to try to preserve your data?

• Listen for strange sounds that your hard drive is making.

• Call a licensed technician to preform repairs.

• Check the internal connections and cables.

• Turn off your computer and keep it off.

If your hard drive is failing, what is the 1ST step you can take to try to preserve your data?

• Listen for strange sounds that your hard drive is making.

• Call a licensed technician to preform repairs.

• Check the internal connections and cables.

• Turn off your computer and keep it off.

If your hard drive is failing, what is the 2ND step you can take to try to preserve your data?

• Listen for strange sounds that your hard drive is making.

• Call a licensed technician to preform repairs.

• Check the internal connections and cables.

• Turn off your computer and keep it off.

What are TWO ways you can you verify (make sure) you fixed your storage errors?

• Restart (reboot) your computer and then try to run several programs at once.

• Update your device drivers.

• Try saving a large file on your hard drive.

• Back up your files to Cloud storage.

You need to free up storage space, so you delete old files you don't need anymore. In order to COMPLETELY erase the files from the hard drive, what should you do after deleting them?

• Empty the computer's Recycle Bin.

• Turn off the computer and unplug all external devices.

• Disconnect the computer from the Internet.

• Open the Task Manager and end all tasks.

A common reason you might be experiencing storage errors is that your hard drive is full and needs to be cleared out. There are several ways to fix this. Which of the following is NOT a way to fix this?

• Delete files you don't need.

• Uninstall programs you don't need.

• Open your computer's case and remove any dust buildup.

• Use external storage like a flash drive.

If your computer's storage is full, which of the following issues would most likely NOT be related?

• Your computer is running more slowly than normal.

• Your computer freezes or crashes

• You aren't able to save files

• Your computer won't power on at all.

To keep your computer running smoothly, a good guideline is to keep at LEAST what percentage of your hard drive free?

• At least 5% of your hard drive free

• At least 10% of your hard drive free

• At least 25% of your hard drive free

• At least 50% of your hard drive free