3rd Form Troubleshooting Exercise

Which of the following is NOT a basic step in troubleshooting computer problems?

• • a. Checking all cable connections

• b. Restarting the computer

• c. Replacing the CPU immediately

• • d. Running a virus scan

What could be the issue if your laptop doesn’t charge?

• • a. The battery is loose, dead, or needs replacing

• • b. The laptop’s cooling fan isn’t working

• • c. The keyboard is unplugged

• • d. The operating system is corrupted

What could cause a printer not to work even though it is plugged in?

• • a. The printer driver needs updating

• • b. The protective plastic film on the cartridges wasn’t removed

• • c. The printer’s monitor is off

• • d. The USB cable is missing

What should you check if you suspect a cable problem?

• • a. If the cable is securely connected

• • b. If the computer is running a virus scan

• • c. If the monitor’s resolution is correct

• • d. If the keyboard is functioning

 What can you do to prevent a computer from overheating?

• • a. Install an additional hard drive

• • b. Ensure the cooling system is sufficient

• • c. Turn off the monitor periodically

• • d. Install anti-virus software

What should you do if your computer is slower than usual?

• • a. Clean the hard disk of unwanted files

• • b. Install a new operating system

• • c. Uninstall all applications

• • d. Disconnect from the internet

What should you do if your computer is on but the screen is blank?

• a. Check the connection between the monitor and the computer

• b. Restart your computer

• 
  
  c. Call a technician immediately

what is troubleshooting?

• A fun game to play during free time

• The process used to fix a problem

  
  

• 
  It is a fight between 2 computers

• All of the above

Choose one solution for the following problem: the computer is FROZEN.

• Do nothing

• Shake your mouse

• Press and hold the Power button for 5-10 seconds to force the computer to shut down.

• Call the teacher

Choose one solution for the following problem: the sound isn't working.

• Check the volume level

• Buy speakers

• Use different headphones

• Call the teacher