Workplace Vocabulary #4

What is a charge account?

• A type of bank loan

• An arrangement allowing customers to buy now and pay later

• A savings account with high interest

• A business checking account

Which best describes a department store?

• A small specialty shop

• A warehouse for goods

• A large retail store with multiple sections selling various items

• An online-only shopping platform

When a company provides a quote, they are offering:

• A motivational business statement

• A final bill for services

• A complaint about services

• An estimated price for goods or services

A fiscal year refers to:

• The calendar year from January to December

• A quarter of business operations

• The financial accounting period for a company

• The time between tax payments

What is the primary focus of customer relations?

• Managing employee schedules

• Tracking inventory

• Maintaining product quality

• Building and maintaining positive relationships with customers

When a customer inquires about a product, they are:

• Requesting information

• Making a purchase

• Filing a complaint

• Returning an item

A complaint in business terms is:

• A suggestion for improvement

• A formal expression of dissatisfaction

• A request for a refund

• An inquiry about a product

Which department typically handles customer inquiries?

• Accounting department

• Shipping department

• Customer service department

• Marketing department

The best way to handle a customer complaint is to:

• Ignore it until the customer calms down

• Transfer it to another department

• Address it promptly and professionally

• Offer an immediate refund

A charge account is most commonly used for:

• Business-to-business transactions

• Emergency purchases

• International trade

• Regular retail shopping