What are the 3 main components of CRM life cycle:

• people, company, leadership

• people, company, procedures

• people,company,customers

• none of the above.

the companies that uses on demand CRM mostly are:

• large companies

• mid size companies

• small companies

• none of the above

which of the following is not one of the CRM architecture components:

• web server

• mail server

• application server

• database server

oracle is a CRM vendor for:

• large companies

• small companies

• mid size companies

• first and second choice.

which of the following is not one of CRM types:

• operational CRM

• Technical CRM

• Analytical CRM

• Collaborative CRM

CRM stands for Customer Relationship Maintenance

• True

• False

CRM Decreases Customer Retention

• True

• False