Organizational Behavior Quiz

What is the primary focus of organizational behavior?

• Individual and group behavior in organizations

• Financial performance of organizations

• Technological advancements in organizations

• Marketing strategies in organizations

Which of the following is the first key component of emotional intelligence?

• Ability to regulate emotions

• Ability to manage emotions

• Ability to perceive emotions

• Ability to suppress emotions

What is the term for the effort employees put into managing emotions as per organizational expectations?

• Emotional regulation

• Emotional awareness

• Emotional labor

• Emotional intelligence

Which type of stressor is related to tasks that involve a sense of urgency?

• Interpersonal stressors

• Environmental stressors

• Hindrance stressors

• Challenge stressors

What is the effect of positive emotions in the workplace?

• Increased stress levels

• Improved job attitudes

• Decreased productivity

• Higher turnover rates

Which of the following is a common misconception about emotions?

• Emotions are conflicting with rationality

• Emotions can be controlled

• Emotions enhance rationality

• Emotions are universal

What is the impact of sleep on mood?

• Sleep only affects physical health

• Sleep has no effect on mood

• Good sleep increases stress

• Poor sleep correlates with irritability

What is the key difference between surface acting and deep acting?

• levels of acting involved to persuade the customers

• effort taken to genuinely produce required emotions

• effort taken to suppress real emotion

• effort taken to put a fake smile even though feeling angry

What is the primary benefit of regular exercise in relation to stress?

• Increases fatigue

• Causes emotional instability

• Enhances positive moods

• Decreases productivity

What does emotional dissonance refer to?

• Emotional stability in the workplace

• Alignment of emotions with job requirements

• Disconnect between felt and displayed emotions

• Positive emotional experiences