UBU Communication Quiz

You really need to make sure you are an _________ __________ in the workplace.

• poor communicator
• independent worker
• disorganized contributor
• active listener

When a microaggression (a coworker does something that upsets you) happens in the workplace, what is the best way to handle it?

• Report the coworker to HR immediately.
• Discuss the issue with other coworkers instead.
• Ignore the incident and move on.
• Address the coworker directly and express your feelings about the incident.

When coworkers deal with an issue immediately and work it out, what does that do for the company culture?

• It creates confusion and misunderstandings among employees.
• It has no impact on the overall company culture.
• It leads to a competitive and isolating work environment.
• It promotes a positive and collaborative company culture.

What is the key to active listening?

• Listening while multitasking
• Ignoring the speaker's body language
• The key to active listening is to try and understand exactly what the other person is saying.

• Responding with unrelated comments

When we listen to someone, what are we usually using our mental energy for?

• To ignore distractions around us.
• To plan our response while they talk.
• To judge the speaker's character.

What is the best way to make sure you understand exactly what someone is telling you?

• Repeat what they said without clarification
• Nod occasionally without paying attention
• Ignore the speaker and think about your response
• Once they have finished sharing, repeat back to them what you heard them say to make sure you understand.

What is the most important result when you are listening to someone?

• Focusing solely on your response.
• Ignoring the speaker's emotions.
• Understanding the speaker's message and perspective.
• Thinking about unrelated topics.

When communicating verbally in the workplace, what should your three goals be?

• Direct, concise, and clear

• Confusion, Distraction, Silence
• Criticism, Judgment, Isolation
• Speed, Volume, Monologue

If you can be as __________ and ____________ with your verbal communication, then you will be successful.

• vague and lengthy
• ambiguous and confusing
• distracting and irrelevant
• direct and straightforward

Maintaining composure during a heated discussion allows you to:

• Win the argument by raising your voice

• Better understand the other person's perspective

• Intimidate the other person into agreeing with you

• Change the subject to avoid conflict