Mandt Test

Let's start with the basics. What is your name?

1. When staff manage themselves, the affirm their feelings and ________________ their behaviors. They act as a ____________ model and teach others how to manage stress. They also provide a safe environment for others.

• norms; choose
• choose; role
• use; role
• role; choose

2. _______________ is made up of the values, beliefs, and customs that we share with a group of people.

• Norms
• Place
• Culture
• Super

3. ______________ are expectations for behavior that are often shared with a cultural group.

• Culture
• Place
• Choose
• Norms

5. Ann is having a typical day. She is sitting at a table working on her homework. Which one of the follwoing would best fit The Crisis Cycle description of the appropriate staff response?

• Since she is working on her homework, ignore her and focus on other people instead.
• Pull up a chair and sit next to Anne. Help her with her homework by pointing out every mistake she makes so she may fix it.
• Tell Anne she only has 10 minutes left and she better hurry up if she hopes to get her homework finished.
• Check with Anne to see if there is anything you can do to hlep her and then follow through as best as possible.

6. Marcus seemed fine, but is suddenly beginning to wave his hands in front of him and making noises that sound as if something is wrong. Which one of the following would best fit The Crisis Cycle description of the appropriate staff response?

• Try to identify what may have happened or changed for Marcus and what you can do to help him.
• Tell Marcus to calm down and be quiet, he has nothing to fear.
• Move Marcus to the corner to see if that helps him.
• Yell at Dave, who is sitting next to Marcus, because he porbably did something to set Marcus off.

7. You just started working and noticed that Serena is in the hallway, pacing back and forth, repeatedly saying, "but I don't want to do that." Which one of the following would best fit The Crisis Cycle description of the appropriate staff response?

• Since Serena seems to be escalating, leave her alone and see if she can work this out.
• Using a calm voice, check if Serena would like to read a book, use her iPad, or go for a walk.
• Ask other staff, "what's wrong with Serena today?"
• Use the Escort technique to get Serena back to her seat.

8. You have been working one on one with Sebastian for about an hour. Initially he was mildly irrirated, but now he has just picked up a book and holding it above his head like he is going to throw it at you. Which one of the following would best fit The Crisis Cycle description of the appropriate staff response?

• Remind Sebastian of the consequences if he throws teh book.
• Tell Sebastian in very demanding tones that he needs to put that book down now.
• In a calm voice, let Sebastian know you can tell he may not be having a great day and suggest you two go outside and shoot some hoops (since you knwo Sebastian likes basketball), while you gesture towards the door.
• Look at Sebastian and say, "you know you don't want to throw that book at me. Remember, I'm the nice staff that helps you when you need it."

9. You are in the commons room with five people receiving services when you suddenly hear a noise behind you. You turn around and see a chair fly through the air and barely miss Stephanie. Aimee is picking up another chair like she is going to throw it. Which of the following would best fit The Crisis Cycle description of the appropriate staff response?

• You run up and put Aimee into a physical hold to keep everyone safe.
• You tell Stephanie and the other three people to leave the room as you attempt to get Aimee's attention.
• You offer Aimee three options of things she enjoys doing while at her baseline (reading, listening to music, or playing on her iPad).
• In a demanding boice, you tell Aimee to put the chair down or there will be consequences.

10. Maleek had been moving quickly around the room yelling at no one in particular for the prior 10 minutes. YOu asked him if he would like to go for a wlak, help collect the trash, or listen to music (three activities you know he enjoys). He now looks at you from across the room and says he would like to listen to his music. Which one of the following would best fit The Crisis Cycle description of the appropriate staff response?

• Tell him he knows where his headhpones are and to go get them.
• Tell him he will have to wait his turn, you asked him that question 10 minutes ago and have started working with someone else.
• Tell him that he has been inappropriate today and doesn't deserve the reward of listening to his music.
• Tell him that sounds like a good choice and help him get his headphones and get settled into his room.