Knowledge Check Enrich BO | January 2025

The Enrich Ambank Cobrand member discount ​ (a)   be used for flights involving MASwings, Firefly, Oneworld member airlines, or Enrich partner airlines. 

• cannot
• can

The Golden Lounge Access Voucher for the ​ (a)   can be extended to the Principal Cardholder’s companion, provided they are traveling on the same flight with the Principal Cardholder.

• AmBank Enrich Visa Infinite Card
• AmBank Enrich Visa Platinum Card

What flight booking criteria must be met for the Enrich Ambank Cobrand Golden Lounge Access Voucher to be valid? 

Choose the correct answers.

• The flight must be fully operated by Malaysia Airlines. 

• The flight must be booked with an MH flight number. 

• The flight must be ticketed on a Malaysia Airlines (232) document. 

• The flight must be operated by MH, Oneworld, partner airlines, codeshare, or any marketed flights. 

In 2023, the member earned 46 TEP, and his tier status is Silver. 

The Elite Points requirement for Silver is 30 TEP. Since the member earned 46 TEP, he can carry forward 15 TEP for the year 2024. 

In 2024, he earned 57 TEP. With the carry-forward points (TCF), he has a total of 72 TEP and was upgraded to Gold status. 

How many TCF points does the member carry forward for the year 2025? 

Enrich Number: MH 276820040

Name in Enrich Profile: Suhaimi / Bin Abdul Rahim

Name in the ticket: Abdul Rahim / Suhaimi

Ticket Number: 2322476702564

MH1057 / 16 Jan 2025 / KUL - JHB / H class

Question: The member sent an email regarding points credit for the above ticket and is asking why the points were not credited to his account, even though he quoted his Enrich ID during the reservation. Please choose your response to member: 

• Send an email to the leads to credit the points and inform the member that the points will be credited within 3 working days.

• Apologize to the member for the system error and send an email to the leads for the points credit. Reply to the member’s email, informing them that the points will be reflected in their account within 3 working days.

• Send an email to the leads for points credit. Respond to the member, points will be reflected in his account within 3 working days. At the same time, explaining that the points were not credited due to a name mismatch. In order for the points to be credited, the name on the ticket must match the name in the Enrich account and passport. For future flights, member must quote the name in the booking/ticket same as name in Enrich account and Passport.

Please write the Elite Points earning for flight listed below:

BA0595 / 10 November 2024 / VCE – LHR / R class = (a)  

MH0088 / 11 December 2024 / KUL – NRT / S class = (b)  

KL0836 / 24 November 2024 / SIN – AMS / W class = (c)  

• 3 TEP
• 4 TEP
• 0 TEP
• 1 TEP
• 5 TEP
• 2 TEP

You received an email from a member asking for a ticket refund on a Firefly redemption booking. What is your advice?

• The member may contact a Firefly Live Chat agent for the refund process.

• Fill in a Contact Us form on behalf of the member and advise the member that the request has been sent to the team concerned, and the team will reach out to the member for any updates.

• The member should contact the Malaysia Airlines call center for further assistance.

Which flights are eligible for earning Elite Points for Enrich Members? 

• Malaysia Airlines flights, Maswings flights, Partner Airlines flights, Firefly flights, and Malaysia Airlines marketed/Firefly operated (MH4000/MH5000 codeshare flights). 

• Malaysia Airlines flights, Maswings flights, Oneworld flights (including MH9000 codeshare flights), Firefly flights, Malaysia Airlines marketed/Firefly operated (MH4000/MH5000 codeshare flights). 

• Malaysia Airlines flights, Maswings flights, and Oneworld flights.

• Malaysia Airlines flights, Firefly flights, Oneworld flights (including MH9000 codeshare flights), and Malaysia Airlines marketed/Firefly operated (MH4000/MH5000 codeshare flights). 

Enrich Member will earn ​ (a)   for a flown Business class sector on a Points + Cash Award ticket.

• 1 TEP
• 0 TEP
• 2 TEP

What happens to Elite Points earned above the required qualification for tier renewal or upgrade starting 01 January 2024? 

• Starting 01 January 2024, Elite Points earned above the required qualification for tier renewal or upgrade will be lost and cannot be carried forward.

• Starting 01 January 2024, Elite Points earned above the required qualification for tier renewal or upgrade will be automatically redeemed for awards or upgrades.

• Starting 01 January 2024, Elite Points earned above the required qualification for tier renewal or upgrade are eligible to be carried forward to the next calendar year. The carry-forward is capped at 50% of the requalification requirement for the following year.

• Starting 01 January 2024, Elite Points earned above the required qualification for tier renewal or upgrade will be doubled and applied to the member’s next tier qualification.