Ch. 1 Review Questions

When a vehicle comes in for repair, detailed information regarding the vehicle should be recorded in the:

• service booklet.

• repair order.

• vehicle information label.

• shop manual.

The service history of the vehicle gives information on whether:

• the vehicle was serviced for the same problem more than once.

• an odometer rollback has occurred.

• the vehicle meets federal standards.

• the vehicle has Vehicle Safety Certification.

Which of the following steps is the last step in a strategy-based diagnostic process?

• Verifying the customer’s concern

• Researching possible faults

• Performing the repair

• Verifying the repair

When possible, which of the following is the best way to understand the customer’s concern?

• Asking the customer to guess the cause of the problem

• Asking the customer to suggest a solution to the problem

• Encouraging the customer to demonstrate the problem

• Encouraging the customer to help you fix the problem

The best way to address intermittent faults is to:

• Look for symptoms, data, or DTCs that are repeatable or consistent.

• Reverse the steps in the diagnostic process.

• Ask the customer to bring back the vehicle when the fault occurs.

• Take it up only when it is covered by warranty.

When the technician encounters a vehicle with more than one customer concern, and both originate from companion systems, the technician:

• Should attempt to test for both faults at once.

• Need not attempt to fix the second fault.

• Should never choose those tests that might look at the components of both the systems.

• Should isolate the faults and test them separately.

Which of the following is not one of the 3 Cs of vehicle repair?

• Cause

• Cost

• Concern

• Correction

Technician A says that additional service recommendations should be documented on the repair order. Technician B says technicians are obligated to make the customer aware of safety concerns that require attention. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B

Technician A says the strategy-based diagnostic process is a scientific process of elimination. Technician B says the strategy-based diagnostic process begins with scanning the vehicle for DTCs. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B

Technician A says that manufacturers will often indicate what procedures are appropriate for their vehicles and components. Technician B says that the manufacturer’s service information can avoid premature failure of the repair. Who is correct?

• Technician A

• Technician B

• Both A and B

• Neither A nor B