Patient-Centred Communication Basics

Within the CREAMS framework, which type of question is:

Do you mean X or Y?

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of question is:

So the main problems are Y and Z, right?

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of statement is:

Okay, so Z and X, I understand.

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of statement is:

It sounds like you're feeling overwhelmed.

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of statement is:

I can see this is a tough situation for you.

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of statement is:

It must be very difficult for you.

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of question is:

Is there something you're particularly worried about?

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of statement is:

Mmm hmm.

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Actively Listening

• Managing/Fostering Communication

Within the CREAMS framework, which type of question is:

Do you have any specific concerns, for example, how your daily life is being affected?

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Managing/Fostering Communication

• Summarising/Closing

Within the CREAMS framework, which type of question is:

Alright, in closing, do you have something more you'd like to

mention?

• Clarifying Questions

• Repeating/Paraphrasing

• Empathising

• Managing/Fostering Communication

• Summarising/Closing