Understanding Tourism Services Basics

During a visit to a popular tourist destination, what should be the primary focus of the tourism services provided to Michael and Sophia?

• Providing tangible products

• Addressing tourists' wants and needs with respect and dignity

• Selling travel insurance

• Offering discounts on flights

Lily is planning her vacation and is considering various aspects of her trip. Which of the following is an example of a tangible element in tourism services?

• Travel insurance

• Customer feedback

• Aircraft

• Online booking

What characteristic of tourism services means that the service cannot be stored?

• Inseparability

• Heterogeneity

• Perishability

• Intangibility

Harper is managing a hotel and wants to improve the business. Which of the following is a benefit of good customer service in the hospitality industry?

• Decreasing sales

• Building customer loyalty

• Reducing staff training

• Lowering service standards

Nora is a manager at a popular hotel. What is one method she can use to improve customer service in the hospitality industry?

• Ignoring customer feedback

• Emphasizing services

• Reducing employee training

• Limiting service options

In a hotel managed by Benjamin, what does emphasizing service involve?

• Reducing service quality

• Discussing standards of quality service with managers and employees

• Limiting customer interactions

• Focusing solely on cost reduction

What is involved in determining the target guests for a hospitality operation?

• Offering the same service to all guests

• Understanding what the operation can offer

• Ignoring seasonal variations

• Providing identical services year-round

Harper is a manager at a hotel and wants to improve guest satisfaction. Which of the following is a way for Harper to understand guests' wants and needs?

• Conducting a survey

• Ignoring guest feedback

• Reducing service options

• Limiting guest interactions

What does delivering consistent service involve?

• Benchmarking

• Ignoring industry standards

• Reducing service quality

• Limiting employee collaboration

Avery is hiring for a customer service position at a busy hotel. What is important for Avery to consider when selecting service-minded employees?

• Recruiting employees with no customer service experience

• Emphasizing problem-solving skills

• Ignoring personality traits

• Focusing solely on technical skills