Weekly VMP Training

During the sales process, when is the best time to position VMP?

• At the beginning of the sale.

• While Processing the Sale

• When setting up the customer's phone.

• When checking out in RQ4

Most customers consider their cell phone to be a luxury, not a necessity.

• True

• False

How does VMP help to protect promos?

How does VMP save the customer time?

What is another term you can use to describe VMP instead of just calling it insurance?

Using stories about things people have done to their phones can help you position VMP to other customers who are unsure.

• True

• False

Which of these is NOT a benefit of VMP?

• $0 Cracked Screen Repair

• $0 deductibles on all claims

• Guaranteed next day replacement

• Extended warranty for as long as you have the device.

A customer mentions that they don't need VMP because they are getting Apple Care. How could you overcome this objection?

The more lines a customer has, the more they save with Multi Line VMP.

• True

• False

How much is the deductible for Cracked Screen Repair with VMP?

• $0

• $49

• $99

• $249