Search Header Logo

Test 1 Review Customer Management

Authored by Diana Helferty

Hospitality and Catering

Vocational training

15 Questions

Used 4+ times

Test 1 Review Customer Management
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

1.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Media Image

The people we work with inside our organization are called ___________ customers (1 word)

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

Media Image

Customer service is anything we do for the customer that enhances their ____________.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

The loss of dollars, jobs, ___________, and future business is not a consequence of losing customers.

money

tips

reputation

expectations

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

True or False? Customer attributes are characteristics that allow customers to be categorized.

That's true!

That's false!

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

________ information focuses on lifestyles, modes of living, needs, motives, attitudes, reference groups, culture, social class, family influences, hobbies, political affiliation, and so on.

a) firmographic

b) demographic

c) psychographic

a) and c)

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

The use of technology and current information ________ the provision of excellent customer service.

greatly facilitates

minimally enhances

has neutral benefit to

7.

REORDER QUESTION

45 sec • 1 pt

Reorder the 5 stages of the buying decision process

Post-purchase behaviour

Purchase Decision

Identify the Problem

Evaluation of Alternatives

Information Search

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?