Dealing With Negatives

How disappointment can be reduced in the receiver of a negative message?

• Knows the reason for the rejection

• Feels that news was revealed sensitively

• Believes that the matter was treated seriously and fairly

• All mentioned

Which of the following is not included in five goals of communicating a negative message.

• Ensuring acceptance of the bad news

• Maintaining the organization's good image

• Delivering bad news impolitely

When writing a negative message we should avoid:

• positive words

• buffer

• an accusing tone

When completing a negative message:

• Pay attention to details

• Keep it clear and concise

• Proofread to eliminate errors

• All mentioned

While planning a negative message, it is important to consider:

• How will you persuade the receiver to buy your product?

• How will the receiver receive this news?

• None of the above

We can use direct strategy while writing a negative message when:

• When the news can come as a shock

• When the bad news is not damaging

• All mentioned

We can use an indirect strategy while writing a negative message when:

• When the receiver may overlook the bad news

• When the bad news is unexpected

• All mentioned

Well written reasons are:

• Detailed

• Tactful

• Both

To handle bad news carefully:

• Use a conditional statement, if appropriate

• Emphasize the bad news visually and grammatically

• Both

A positive close includes:

• Builds goodwill

• Offers a suggestion for action

• Provides a look towards the future

• All mentioned