Week 9 Order topic

What does "to process an order" mean?

• To buy a product

• To fulfill customer orders

• To request to purchase

• To ship goods

"In stock" means:

• Goods are available for sale

• The order is in progress

• Goods are being delivered

• A document is required

What does "to quote" mean in business communication?

• To request an order

• To deliver the product

• To send an invoice

• To estimate the cost

Which phrase is appropriate for making a business suggestion?

• "How much is it?"

• "I’ll check the stock for you."

• "Can we arrange delivery for...?"

• "We are out of stock."

Which sentence uses "going to" correctly?

• "I am going to process your order now."

• "I will ship your order now."

• "We are going to ship your order tomorrow."

• "We are shipping your order now."

What is the correct response to: "What would you like to order?"

• "I’d like to order a pizza."

• "I am going to check the stock."

• "We are out of stock."

• "Your order will arrive tomorrow."

A customer asks, "Can I have a tracking number?" What is the appropriate response?

• "Your total is $20."

• "How about we arrange delivery?"

• "We are out of stock."

• "The tracking number is 12345."

a delivery means

• transporting products to a customer 

  
  

• a request for something to be sent

• ready to sell 

•  a question

What should a business do when an order is "out of stock"?

• Cancel the order

• Send an invoice

• deliver the product

• Inform the customer

When arranging delivery, which question is relevant?

• "What would you like?"

• "How much is it?"

• "Can we deliver this on Friday?"

• "Are you in stock?"