MB01272025

Do clients have to cancel and sign up again themselves from any of the ROA scenarios?

• a) Yes, clients must cancel and sign up again.

• b) No, Support will take care of it, and the client only has to refresh the app.

• c) Yes, but only for new clients.

• d) No, clients will automatically be re-enrolled without any action.

Any exception will be handled on a case-to-case basis. These must be assigned to the Payments Team and tagged "Cats" as an interim process.

• True

• False

• The Healthworkers discount is currently active, and a new code is available.

• • True

• • False

The Military/Veteran Discount is $150 and is applicable only on intro programs.

• • True

• • False

The Bloomineer Discounts are currently escalated, and the discount codes released recently are based on the old pricing system, resulting in amounts less than $100. Clients should be advised to reach out to the EA team to confirm their discount code, or otherwise, they should be informed that we are waiting for a response from the EA team or Georgette.

• True

• False

What is the final action for Support after the payment team completes the update?

• a) Notify the pharmacy about the program change

• b) Notify the client and clinician of the updates and schedule consultations if needed

• c) Assign the ticket back to the clinician

• d) Wait for a response from the EA team

What should you do if you are unable to resolve a delayed medication issue immediately?

• a) Ignore the issue and move on to the next case.

• b) Inform the client and provide a clear ETA for when the issue will be resolved.

• c) Only inform the client once the issue is fully resolved.

• d) Ask the client to handle the issue on their own.

What is always necessary when replying to an email to a Clinician in the IHD request?

• a) Only mention the next steps

• b) Provide a complete detail of what you did to the request

• c) Respond with a brief confirmation that the request was received

• d) Skip the details and only confirm the action taken

What is the correct URL for Mindbloom's Terms of Use?

• a) https://www.mindbloom.com/terms

• b) https://www.mindbloom.com/privacy-policy

• c) https://www.mindbloom.com/terms-of-use

• d) https://www.mindbloom.com/legal

What is the correct URL for Mindbloom's FAQs?

• a) https://www.mindbloom.com/faqs

• b) https://help-center.mindbloom.com/en/

• c) https://www.mindbloom.com/support

• d) https://www.mindbloom.com/contact