Document Understanding Quiz

Why is the receptionist's appearance important?

• To blend in with the clients

• To present a good first impression

• To show off personal style

• To distract clients

Which of the following is a characteristic of good body language?

• Rolling your eyes

• Slouching

• Waving

• Frowning

What should you confirm about the visitor during an appointment?

• Their title

• Their favorite color

• Their age

• Their occupation

What should you do if other types of enquiries arise?

• Refer to another member of staff

• Ignore them

• Cancel them

• Ask the client to leave

What should you do if you are dealing with a client and the phone rings?

• Ignore the phone

• Answer immediately without excusing

• Excuse yourself and answer the phone

• Let it ring until the client leaves

Why is product information important for a receptionist?

• To impress clients with knowledge

• To recommend products to customers

• To fill in time during slow periods

• To compete with other businesses

What is not always convenient during treatments?

• Offering discounts

• Interrupting therapists

• Playing music

• Serving refreshments

What should a receptionist be competent at regarding products?

• Selling them at a discount

• Recommending them to customers

• Designing new products

• Packaging them

What is a crucial aspect of managing the salon appointment system?

• Knowing the salon's history

• Understanding the timing for each treatment

• Knowing the owner's favorite color

• Understanding the salon's decor

What should be noted on an appointment card for the client?

• Client's favorite movie

• Appointment details

• Client's hobbies

• Therapist's favorite book