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Document Understanding Quiz

Authored by Jade Clayton

Other

12th Grade

Used 1+ times

Document Understanding Quiz
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12 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is the receptionist's appearance important?

To blend in with the clients

To present a good first impression

To show off personal style

To distract clients

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a characteristic of good body language?

Rolling your eyes

Slouching

Waving

Frowning

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you confirm about the visitor during an appointment?

Their title

Their favorite color

Their age

Their occupation

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if other types of enquiries arise?

Refer to another member of staff

Ignore them

Cancel them

Ask the client to leave

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you do if you are dealing with a client and the phone rings?

Ignore the phone

Answer immediately without excusing

Excuse yourself and answer the phone

Let it ring until the client leaves

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is product information important for a receptionist?

To impress clients with knowledge

To recommend products to customers

To fill in time during slow periods

To compete with other businesses

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is not always convenient during treatments?

Offering discounts

Interrupting therapists

Playing music

Serving refreshments

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