Which of the following situations shows catered accommodation?

The guests are served with food that is part of the package.

The guests bring their food and pay the corkage fee.

The guests buy their food as needed.

The guests are served with food and then pay the bill after eating.

Which of the following statements meets the standard of good customer service?

We are pleased to inform you, that we can no longer accommodate you, Sir. We are fully booked.

Thank you for your interest in our hotel, Sir. But we are very sorry. We are now fully booked.

We can no longer accommodate you, Sir. We are now fully booked. Just visit other hotels nearby.

How does globalization impact the lodging industry?

It influences the extent to which people travel both within the country and around the world.

Hospitality companies are adding brand power to the concept with corporations.

Travel generally increases when the nation's economy is good.

The customer will expect frontline and other hospitality staff to be knowledgeable about the firm's offerings as they are themselves.

Which of the following is NOT true about trends in Hospitality Industry?

Competition in the future will come from global entities with the disadvantages that globalization brings

Vacation ownership is the fastest-growing segment of the lodging industry.

RCI allows members to exchange vacations with other locations.

The future of the lodging industry involves globalization.

What does HACCP stand for?

Hazard Analysis and Critical Control Points

Hazard Assessment and Control for Critical Points

Hygiene and Cleaning Procedures

Healthy and Controlled Cooking Practices

Which of the following is the first principle of HACCP?

Monitor critical control points

Why is food safety important in a food service establishment?

Protects the reputation of your food service establishment.

Satisfies our moral obligation to protect the lives and health of our customers.

What is the most effective way to prevent cross-contamination in a kitchen?

Separating raw meats from other food items

Using the same cutting board for raw meat and vegetables

Washing hands only before handling cooked food

Sharing utensils between different food items

Which of the following is good for baking but impractical for top cooking?

Stainless steel Cooking utensils

Why do cast Iron utensils must be kept oiled?

to prevent it from discoloration

To prevent it from being stolen

Which of the following is the first step in making a banana table napkin.

Position the cloth napkin on the table like a diamond flat.

Turn it over and insert or tuck in the left and right lower-end points on the open part of the cloth below to secure the folds. Then, pull the upper cloth downward as if you are peeling the banana.