2025 NEW PMS INTERVAL

Which CSO strategy and direction does the NEW PMS Interval fall under?

• create attractive workplace

• provide ever better product and service

• ensure business sustainability

What is our NEW RECOMMEND PMS INTERVAL?

• every 5000 km or 3 months

• every 5000 km or 6 months

What is the implementation timing of the new PMS interval.

• Vehicles that will sold on January 1, 2025 onwards

• Vehicles that will sold on January 1, 2024 onwards

• New vehicle that will be sold on January 1, 2025 onwards and existing UIO

Does the new PMS interval apply to ALL TOYOTA vehicles

• YES, it applies to all Toyota models

• NO, it applies to all Toyota models, except Supra, 86 and Hybrid Electric Vehicles (HEV)

PMS series without oil filter change (without skipping any PMS) is ...

• 5k series (5k, 15k, 25k, 35k)

• 10k series (10k, 20k, 30k, 40k...)

This interval is designed to maintain your vehicle's reliability and performance and will not affect your vehicle warranty.

• TRUE

• FALSE

If your customer is a high-mileage user and can reach 5,000km earlier than 6 months, what should you recommend to ensure the vehicle is well-maintained?

• Even if you achieved 5,000 km earlier than 6 months, you must still come back after 6 months from your last PMS

• Based on your usage, you may visit more frequently. Since the recommended PMS interval is 5000 km or 6 months, whichever comes first

The WARRANTY BOOKLET will be updated at no cost by contacting the Warranty Administrator at your dealership to request a replacement.

• TRUE

• FALSE

For fully synthetic oil users, the 5,000 km or 6 months interval remains in place. Synthetic oil has the capacity to last longer in the engine, so frequent top-ups or filter changes every 3 months are no longer necessary.

• TRUE

• FALSE

How this will affect the recommended interval for AFTERSALES VALUE CHAIN PRODUCTS and SERVICES such as Aircare Service, Engine Flush Additives, Injector Cleaners, etc

• There will be no changes in the recommended interval for each AFTERSALES VC products and service to avoid confusions to customers

• The recommended interval for each AFTERSALES VC products and services has been aligned with the NEW PMS Interval, as indicated on the latest Warranty Booklet Information