CS PKT _ Jan'25 _ 2nd Fortnight

If a captain collected extra payment through a digital mode and the customer is delaying sharing the screenshot, is it mandatory to call the captain for validation? Yes or No?

• Yes

• No

If a customer raises a ticket and the Founder is tagged in the email, what steps should the agent take to handle these tickets?

• The ticket should be replied as per the concern & move it to CE Desk

• The ticket should be directly moved to the CE Desk

• You can reply from CS & resolve the ticket

In a chat, if an agent asks the customer to share the screenshot proof directly to '[e-mail]' without guiding them to use the 'paperclip icon' in the chat to share the screenshot, is this correct or wrong process?

• Correct

• Wrong

Customer claiming that he got less price for bike taxi from the other service provider, what will be the disposition for the query.

• General Enquiry - Other

• General Enquiry - Price Hike

• LPG - Adjust LPG

If the customer sent the parcel(not delivered) & the cost of the parcel is Rs.20000. Agent should raise a child ticket or not?

• No - agent should guide the customer about the T&C

• Yes

Which of this sentences is correct?

• Last year, I go to Korea.

• Last year, I am going to Korea.

• Last year, I will go to Korea.

• Last year, I went to Korea.

Wants to become a Rapido captain & agent guided the process. It should be tagged as.

• General Enquiry - Other

• General Enquiry - Want to be a Rapido Captain

Sam send the parcel through link service & complained that the parcel yet to get delivered. While tried contacting captain, the captain was not responding.

• Need to check if the captain is on any live ride, if yes need to get the service ticket created & inform the TL to arrange a follow-up once the captain drops the current ride

• Directly inform the customer about the incorrect service selected & resolve the chat without any further steps

How would you resolve a situation where an auto ride stopped midway due to no fuel, and the customer is requesting a refund?

• Proceed with the ride amount refund

• Gently deny the refund

• None of the above

Complete the sentence: The Sarawak Chamber of Gunung Mulu National Park ___________ the biggest chamber in the world.

• are

• is

• were