Outro: The Azadea Experience Quiz

In your own words, write down what customer satisfaction means to you.

What are the main parts of the customer satisfaction cycle?

• Satisfaction

• Loyalty

• Sales

• Motivation

• Productivity

What is the single thing that defines an exceptional experience in customer service?

• Providing the needs

• Providing the basics

• Providing AN EXPERIENCE!

• None of the above

In order to win customers for life, we should provide the following

• Product knowledge

• Services

• Being on time

• Emotions

What is the Azadea Sales Experience?

• Window

• Greetings - Approaching

• Sales Floor - Fitting Room

• Cash Area

Greetings in sales is different than approaching?

• Yes

• No

The FAB technique stands for:

• Features, Attributes, Benefits

• Features, Attributes, Basics

• Family, Attire, Benefits

• None of the above

Cross selling is defined as

• Add on sale

• Increasing sales amount

• None of the above

Up Selling is defined as

• Increasing the ticket amount

• Add on sale

• None of the above

What do we mean by the LEAST model?

• Listening - Empathy - Acknowledgment - Solution - Thanking

• Listening - Empathy - Attitude - Solution - Teaching

• None