Hotel Reservation Systems Quiz

What is the primary purpose of a hotel reservation?

• To increase hotel staff workload

• To ensure guaranteed accommodation for guests

• To reduce hotel profitability

• To eliminate the need for customer service

Which system was developed by Whitney Paper Corporation?

• Whitney System of Reservation

• Online Hotel Management System

• Central Reservation System

• Automated Booking System

What is a drawback of the Whitney System of Reservation?

• It requires no staff training

• It is fully computerized

• It is easy to use

• It generates a lot of paperwork

What does a Central Reservation System (CRS) primarily reduce?

• Guest satisfaction

• Paperwork

• Room rates

• Staff requirements

What role does the Internet play in hotel reservations?

• It increases the number of walk-in guests

• It eliminates the need for reservations

• It allows for 24/7 hotel management

• It complicates the reservation process

Which of the following is NOT a source of reservations?

• Direct Request from Guests

• Request from Travel Agent

• Request from Local Restaurants

• Request from Airlines

What is the first step in managing reservations?

• Generating a reservation report

• Checking accommodation availability

• Notifying the guest

• Accepting the reservation

What might lead to denying a reservation?

• Requested type of accommodation available

• Guest has good credentials

• Guest is a VIP

• All accommodations booked

What is a potential consequence of cancelling a reservation?

• Increased guest satisfaction

• More available rooms

• Improved hotel reputation

• Loss of business

What is overbooking in the context of hotel reservations?

• Booking more rooms than available

• A method to increase room rates

• A strategy to reduce guest satisfaction

• Booking fewer rooms than available