U1, F&B SERVICE CYCLE, A3

What does suggestive selling refer to?

• A method to upsell a single product only.

• A technique to reduce the overall sales volume.

• A strategy focused solely on customer service.

• Suggestive selling is a sales technique that encourages customers to purchase additional items.

What is the purpose of upselling in a restaurant?

• To limit customer choices and simplify ordering.

• To encourage customers to leave the restaurant quickly.

• The purpose of upselling in a restaurant is to increase sales and enhance customer satisfaction.

• To reduce the menu variety for easier decision-making.

What should a waiter do first during the clearance process?

• Refill the water glasses at the table.

• Ask if the customers enjoyed their meal.

• Take the customer's order for dessert.

• Clear the table of used dishes and utensils.

Why is the Kitchen Order Ticket (KOT) important?

• The KOT is primarily for inventory tracking.

• The KOT is important for accurate order communication and efficient kitchen operations.

• The KOT helps in managing staff schedules.

• The KOT is used for customer feedback collection.

What is a key benefit of recommending high-profit items to guests?

• Increased revenue and profitability for the business.

• Lower customer satisfaction due to limited choices.

• Decreased customer loyalty and repeat visits.

• Increased inventory costs for the business.