Workplace Skills Customer Service Quizizz

A customer is unhappy with their purchase. What should you do?

• Listen to their concern and try to help.
  

• Ignore them.
  

• Tell them it's not your problem.

• Hang up the call.

What is an example of using customer service in the beauty industry?

• client conusultation

• haircuts

• payment options

• blowouts

Which is NOT a form of communication for customer service?

• email

• over the phone

• in-person

• AI chat box

Customer service is only used in the beauty industry.

• False, all businesses require the knowledge of this skill.

• True, this is something stateboard tests on.

If you come across an issue within a business and you want to try to solve it, you will most likely resolve this issue with...

• the CEO of the company

• a customer service agent

• no one, solve it on your own

• one of the business investors

When dealing with an issue, it is important to remain....

• calm and take nothing personally

• frustrated because the client is never right

• angry that this happened at all

• nothing, ignore any and all issues

If you work for yourself or freelance, you do not need to know customer service.

• True, they can take thier issues elsewhere.

• False, you become your biggest resoruc and knowing these s only hlep your buisnss.e