Avis 2

At which Budget location would you book a reservation for a customer picking up at the Marriott- Southern Hills in Tulsa, Oklahoma?

• TUL

• TL1

• TL6

• T45

At which Avis location would you book a reservation for a customer picking up at the Hyatt Regency- Bellevue- Seattle Washington?

• SAE

• SEA

• SE3

• SE4

What is the first step in the Call Flow?

• Closing

• Greeting

• Discovery

• Solution/Sell

The Avis airport location FLL (Ft Lauderdale/Hollywood Airprt)

• True

• False

What three mandatory requirement must be stated on every reservation call? Select all that applies

• You may be subject to a driver's license check at the counter

• All drivers must be 25 years or older

• All drivers must present their insurance card

• All drivers must have a a major credit card in their name. Will you be using a major charge card or a debit card?

What are the business hours for OR1 on New Years Day for Budget

• Always Open

• Closed

• 9am -2 pm

• 7:30 am - 6p

Mr. Little calls in with a question regarding a fuel charge on his rental receipt. Mr. Little is in what stage of the rental life cycle?

• Before the Rental

• During the Rental

• After the Rental

• ) None of the Above

Which option is NOT a discovery question? (Select the best answer)

• Where would you like to pick up and drop off your car?

• What date and time will you be picking up and returning your car?

• How many passengers will be traveling with you?

• What type of car would you like to reserve?

When a rate impacting field is modified on a reservation, you must ____________ before modifying.

• Transfer the call

• Create a new reservation

• Direct the customer to the counter

• RacRate to re-shop the rate

Samantha needs to rent a car for business travel. She mentions that she will be driving in an area she is unfamiliar with. What product could you offer that will help Samantha with turn by turn directions?

• LDW

• XMR

• RSN

• GPS