crew leader development

how can u make it a place that feels like home

• by making it simple to learn

• by making it simple to belong

• by making it simple to be heard

• by making it simple to correct

what are cfa values

• engagement, consistency, excellence, execution

• consistency, excellence, fast service, kindness

• excellence, fast service

• engagement, kindness, consistency, excelence, execution

our core strategy

(multiple answers)

• community engagement

• leadership development

• operational excellence

• fast service

leadership strategy

• execution, engagement, leadership, development

• community engagement, trust, fast service

• operational, development, engagement, trust

• trust, accountability, loyalty, empowerment

heard model

H

• helicopter

• hershey bar

• hear to understand

• heard

heard model

E

• empathize to feel their concern

• enemy the members

• engage with the team

• earn others trust

heard model

A

• apologize with attitude

• apologize with "it was my fault"

• apologize with "my pleasure"

• apologize with "im sorry"

heard model

R

• rain with money

• resolve the issue

• reverse in the parking lot

• run in the lobby

heard model

D

• delight the guest

• drain the water

• drip the chocolate

• dump the guests

serve model

(s)

• serve guests

• see the stars

• sing a song

• see the future