Communication in the Workplace Vocabulary Quiz

What is the term for a customer who readily complains, often loudly and at length?

• Meek Customer

• Aggressive Customer

• High-roller Customer

• Rip-off Customer

A customer who is never satisfied and feels that there is always something wrong is called a (a)   . A) Chronic complainer B) Meek Customer C) Rip-off Customer D) High-roller Customer.

• Chronic complainer

• Meek Customer

• Rip-off Customer

• High-roller Customer

What do you call the clients of a company or a business?

• Clientele

• Manager

• Customer Service

• Coaching Session

Fill in the blank: When a manager trains employees how to properly handle given situations, it is called a (a)   . A) Complaint B) Coaching Session C) Troubleshoot D) Customer Service.

• Complaint

• Coaching Session

• Troubleshoot

• Customer Service

What is the communication from a customer that alleges deficiencies after a purchase has been made?

• Complaint

• Coaching Session

• Customer Service

• Troubleshoot

Fill in the blank: A company's ability to supply wants and needs to customers is known as (a)   . A) Clientele B) Customer Service C) Manager D) Coaching Session.

• Clientele

• Customer Service

• Manager

• Coaching Session

Who is the person in a business or company that most often interacts with the customer before and after a transaction has occurred?

• Manager

• Customer Service Representative

• High-roller Customer

• Rip-off Customer

A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner is called a (a)   .

• Difficult Customer

• Valued Customer

• Loyal Customer

• High Maintenance Customer

What is the term for a person who has control or direction of a company or business?

• Manager

• Clientele

• Customer Service

• Troubleshoot

A customer who will generally not complain and is most dangerous to businesses because they will complain to other people is called a (a)   . A) Meek Customer B) Aggressive Customer C) High-roller Customer D) Rip-off Customer.

• Meek Customer

• Aggressive Customer

• High-roller Customer

• Rip-off Customer