Room Service Quiz

What is the first step in the Room Service Workflow?

• Taking the KOT

• Setting up the trolley

• Requisition of linen from housekeeping

• Polishing of silverware

How should the order-taker greet the caller?

• By asking if they need help

• By asking for their name

• By wishing the time of day

• By stating the menu options

What does KOT stand for?

• Kitchen Order Time

• Kitchen Operational Time

• Kitchen Order Ticket

• Key Order Ticket

What is included in the 'Mis-en-place' preparation?

• Polishing of silverware

• Taking orders from guests

• Sanitation of the room service area

• Requisition of mini-bar items

What should the waiter do if there is no response at the guest's door?

• Leave the tray outside

• Knock again and announce

• Call the guest's phone

• Wait for a minute

What is NOT a part of the Room Service Menu for breakfast?

• Juices and fruits

• Choice of eggs

• Tea/coffee

• Pasta dishes

What should the waiter do after serving the food?

• Ask for a tip

• Get the bill signed

• Leave immediately

• Return to the kitchen

What is the purpose of napkin folding in room service?

• For sanitation purposes

• To save space on the tray

• To impress the guests

• To prepare for the next order

What type of food is included in the 24-hour meal menu?

• Sushi

• Club sandwiches

• Pasta

• Steaks

What should the waiter do if the guest leaves the tray outside their door?

• Leave it there until the next order

• Take it back to the kitchen

• Clear it immediately

• Inform the manager