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Good Customer Service Practice

Authored by Rebecca Puckett

Life Skills

8th Grade

Used 7+ times

Good Customer Service Practice
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the main goal of communication in customer service?

To sell more products

To understand and meet customer needs

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How should you handle customer complaints?

Ignoring the complaint

Listening actively

Blaming the customer

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How can you build strong customer relationships?

Remember and use the customer's name

Talk over the customer

Ignore the customer

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is an example of professionalism?

Wearing casual clothes

Using slang

Being polite and respectful

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is a good time management technique in customer service?

Complete important task first

Taking breaks often

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which example uses a friendly attitude when providing customer service?

Smiling and greeting warmly

Using a Robot voice

Avoiding eye contact

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is most important for effective communication?

Speaking loudly

Active listening

Interrupting

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