Effective Supervisory Practices p56-67

Good supervisors regularly ask the following strategic questions to monitor progress and evaluate effectiveness: Are we on schedule?

• Yes

• No

• Sometimes

• Never

Good supervisors regularly ask the following strategic questions to monitor progress and evaluate effectiveness: Is the work being done correctly?

• Yes

• No

• Sometimes

• Never

Good supervisors regularly ask the following strategic questions to monitor progress and evaluate effectiveness: Are we achieving expected quality and service levels?

• Yes, they are achieving expected levels.

• No, they are not achieving expected levels.

• They are achieving more than expected levels.

• They are achieving less than expected levels.

Good supervisors regularly ask the following strategic questions to monitor progress and evaluate effectiveness: Can we improve on our processes as the work continues?

• Yes, they can improve processes.

• No, they cannot improve processes.

• It depends on the situation.

• Only if there is a problem.

Good supervisors regularly ask the following strategic questions to monitor progress and evaluate effectiveness: Could any part of the operation be improved by teaching new skills?

• Yes, by teaching new skills.

• No, everything is perfect.

• Only if there is a budget.

• Only if the team agrees.

Good supervisors also ask the following operational questions more frequently to monitor short-term programs and make interim adjustments: Has all work scheduled for today been completed?

• Yes, all work has been completed.

• No, some work is still pending.

• The work is scheduled for tomorrow.

• The work was completed yesterday.

Good supervisors also ask the following operational questions more frequently to monitor short-term programs and make interim adjustments: What work must be carried over?

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Good supervisors also ask the following operational questions more frequently to monitor short-term programs and make interim adjustments: How will this affect tomorrow’s work?

• By improving efficiency

• By delaying tasks

• By increasing workload

• By reducing errors

Good supervisors also ask the following operational questions more frequently to monitor short-term programs and make interim adjustments: Why does work have to be carried over? What caused the delay?

• To monitor short-term programs and make interim adjustments

• To evaluate employee performance

• To plan long-term strategies

• To increase team motivation

Good supervisors also ask the following operational questions more frequently to monitor short-term programs and make interim adjustments: What changes can we make to avoid future delays?

• Good supervisors ask operational questions to monitor short-term programs.

• Good supervisors make changes to avoid future delays.

• Good supervisors frequently monitor short-term programs.

• Good supervisors make interim adjustments to avoid delays.