Communication Concepts and Strategies

Match the following descriptions with their correct terms.

• Communication

• A musical instrument

• Guitar

• A type of food

• Yoga

• A process of exchanging information

• Pasta

• A form of exercise

The communication process is (a)  

• A method of exchanging information
• A way to store data permanently.
• A technique for building physical s
• A process of cooking food.

What are the barriers to communication?

• Language differences, cultural differences, and physical barriers

• Only language differences

• Only cultural differences

• Only physical barriers

The Active Listening Process involves:

• Ignoring the speaker

• Focusing on the speaker and understanding their message

• Interrupting the speaker frequently

• Thinking about your response while the speaker is talking

Techniques that improve attention include:

• Meditation and mindfulness

• Watching TV

• Eating junk food

• Procrastination

What is the goal of all communication according to the active listening process?

• A) Feedback

• B) Understanding

• C) Responding

• D) Recalling

The step of the active listening process that involves taking in all the information about the communication is (a)  

• A) Receiving
• B) Attending
• C) Understanding
• D) Responding

Fill in the blank: An active listener is an _______ participant in the communication process.

• active

• passive

• indifferent

• uninterested

The receiver needs to block out (a)   to focus on the sender during the receiving step.

• A) Feedback
• B) Noise
• C) Understanding
• D) Recalling

Fill in the blank: Multitasking is when we perform two or more tasks at the same time, but it requires the receiver to _______ to get the information they need.

• focus

• ignore

• relax

• distract