BCOM-105: Chapter 2

Which chapter of our textbook focuses on "Getting Positive Responses to Your Communication"?

• 2

• 3

• 4

• 5

What is the main focus of the "You-Viewpoint" in business writing?

• Avoiding misusing pronouns

• Writing to be clear

• Putting yourself in the position of your reader

• Using ethical communication

What should be AVOIDED according to the "Courtesy" principle in business writing?

• Saying 'please' and 'thank you'

• Being nice

• Being funny

• Blaming and talking down

"You are late, as usual," writes Taranjot's boss to him in an email. What principle has not been demonstrated here.

• You-Viewpoint

• Conversational Language

• Courtesy

• Accentuating the Positive

WHAT IS THE ISSUE HERE?

Hello sir,

Our new discount is only available to those who are very old.

• You-Viewpoint

• Conversational Language

• Courtesy

• Ethical Communication

WHAT IS THE ISSUE HERE?

Dear Nitisha,

After carefully reviewing your application, I am going to give you the position.

• You-Viewpoint

• Positivity

• Courtesy

• Conversational Language

What is the issue here?

Hello Dr. Atiq:

Please, sir, I want you to give me another chance to complete the assignment.

• Conversational language

• Positivity

• Courtesy

• You-Viewpoint

What is the issue here?

You cannot eat on these premises.

• Courtesy

• Positivity

• Ethical Communication

• You-Viewpoint

Sean sends the program head, Shannon Pettem, an email at 2:35 a.m. at night. It is riddled with errors, and, at the bottom, it says "sent from Outlook iOS"

• You-Viewpoint

• Ethical Communication

• Positivity

• Conversational Language

Take a break! Draw a portrait of yourself.