Conversational Skills

A typical conversation is an interactive exchange of __________ between two or more people.

• thoughts

• ideas

• feelings

• information

Which of the following is not the specific goal of a conversation?

• creating problems/fights

• hoarding infomation

• building rapport

• catching up with neihbors

How to facilitate active listening?

• frequently interrupt

• use non-verbal cues

• focus on the speaker

• stay quiet throughout

Which of the following topics are appropriate for small talk?

• The weather

• Corruption & Politicians

• Interesting café in town

• Current events

What is backchannelling?

• the act of not participating, contributing or responding actively in a conversation

• the act of using verbal & non-verbal responses to signal that a person is listening

• the act of abruptly cutting cutting off someone else while they are speaking

• the act of expressing deep disagreement towards a particular suggestion or recommendation

What are the percentages of components in a face-to-face conversation according to Albert Mehrabian Rule?

• Verbal Cues - 10%
  Non-Verbal Cues - 60%
  Voice Elements - 30%

• Verbal Cues - 7%
  Non-Verbal Cues - 55%
  Voice Elements - 38%

• Verbal Cues - 60%
  Non-Verbal Cues - 20%
  Voice Elements - 20%

Which of the following techniques helps a speaker to soften their language?

• Using magic words

• Being blunt

• Asking for permission

• Using rigid phrases

Speakers should use direct language while engaging in conversations.

• True

• False

• Maybe

Speakers should stick to excited tone for all conversations.

• True

• False

• Maybe

Which of the following statements describes a confident speaker?

• A speaker who uses closed posture

• A speaker who keeps a stiff head movement

• A speaker who always keeps their hands in the pocket

• A speaker who looks directly into the other speakers' eyes