Organisations should eliminate conflict in order to be more productive.

• True

• False

Constructive conflict tests the logic of arguments and encourages participants to reexamine their basic assumptions.

• True

• False

Resource scarcity is a potential source of conflict in organisations.

• True

• False

Conflict tends to be higher when rules and procedures exist.

• True

• False

The yielding style of conflict resolution involves making unilateral concessions and unconditional promises.

• True

• False

The forcing style of conflict management presents the highest risk of relationship conflict and it should never be used to manage conflicts in organisations.

• True

• False

Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict.

• True

• False

Integrators have direct authority over the departments they integrate, and they rely on legitimate power to manage conflict and accomplish the work.

• True

• False