Conflict Resolution in Work
Authored by Margaret Anderson
English
University
CCSS covered
Used 1+ times
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Conflict means
a serious disagreement.
an agreement.
in good terms.
cohesion.
Tags
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.9-10.3
CCSS.RL.11-12.8
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Conflict resolution is the process of
using negotiation to resolve the problem.
solving a dispute or disagreement between two or more people.
identifying solutions and improving relationship between the people in conflict.
all of the above
Tags
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.9-10.3
CCSS.RL.11-12.8
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following is NOT an advantage of conflict resolution?
understanding more ideas, background and beliefs about a person/group.
ensuring that better relationships continue and grow.
making use of resources like time, energy, and reputation to better use in the workplace.
losing customers and breaking relationships.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who can be part of a conflict?
individual coworkers
managers
service provider and a customer
all of the above
Tags
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.9-10.3
CCSS.RL.11-12.8
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in conflict resolution?
Understand the conflict
Communicate both sides
Identify a common goal
Brainstorm solutions
Tags
CCSS.RL.6.3
CCSS.RL.7.3
CCSS.RL.8.3
CCSS.RL.9-10.3
CCSS.RL.11-12.3
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is step no. 4 of the conflict resolution?
Communicate both sides
Identify a common goal
Brainstorm solutions
Agree on a plan of action
Tags
CCSS.RI.11-12.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.9-10.5
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
In this step, different solutions are identified for both parties involved and each can accept and see where there is common ground and identify a solution that's a win-win for both people parties involved.
Identify a common goal
Agree on a plan of action
Brainstorm solutions
Understand the conflict
Tags
CCSS.RI.11-12.5
CCSS.RI.6.5
CCSS.RI.7.5
CCSS.RI.8.5
CCSS.RI.9-10.5
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