Asking on Topic Questions
Authored by Margaret Anderson
English
University
CCSS covered
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10 questions
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1.
MULTIPLE SELECT QUESTION
3 mins • 3 pts
Open-ended questions usually begin with words such as...
(check all that apply)
Why
Tell me about...
How
Do you like...
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RL.1.1
2.
OPEN ENDED QUESTION
5 mins • 2 pts
What is the difference between and open-ended question and a closed question?
Evaluate responses using AI:
OFF
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RL.1.1
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
What is funneling?
A tool that you use to pour things
A man-made tube that is dug out from a mountain
Where you ask a customer a few open-ended questions, then lead to closed-ended ones to gather information
Where you ask a customer a few closed questions, then lead to open-ended ones to gather information
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RI.1.1
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
When would you use a probing question?
When you want more information about something.
When you first meet a customer.
When you already know all the answers
When you are running out of time.
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RI.1.1
5.
OPEN ENDED QUESTION
5 mins • 2 pts
What are 2 benefits of making eye contact?
Evaluate responses using AI:
OFF
Tags
CCSS.RI.11-12.8
CCSS.RI.8.7
CCSS.RI.9-10.7
CCSS.RL.11-12.8
CCSS.RL.9-10.7
6.
MULTIPLE SELECT QUESTION
5 mins • 1 pt
In the Canadian workplace, it is important to know when to ask questions.
What steps you can take to find out information?
(Check all that apply)
Watching and asking co-workers.
Look up my question on the Internet
Check the policy manual.
Look through my training notes.
Can my question wait; how important is it for me to have this information at this time?
Tags
CCSS.RI.11-12.3
CCSS.RI.11-12.5
CCSS.RI.8.5
CCSS.RI.9-10.3
CCSS.RI.9-10.5
7.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
When should I ask questions?
(check all that apply)
When I do not understand what is being said or taught.
When I am busy with a customer
When I am unsure of the task.
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RI.1.1
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